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Banktastic Expertise - Butterfly Origami
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FINANCIAL MARKETING INSIGHTS

Best Financial Friend: six ways to create personal connections from afar

Never surrender your bank brand to self sabotageWith everyone at arm's length to protect from the Coronavirus, it can feel difficult to maintain warm connections. Here are best practices for at-a-distance customer experience you and your staff can implement today.
See our handy checklist and get started:

  • financial brands
  • Customer Service
  • customer experience
  • brand equity
  • COVID-19
  • social distancing

Read more …

Three pitfalls that can sabotage bank brands

FinancialNever surrender your bank brand to self sabotage brands are under attack like never before. Competition is fierce and aggressive. Players from new industries are seeking to lure customers’ money away from FDIC- and NCUA-insured institutions. Pitfalls abound.

While you strategize on fending off the marauding outsiders, be sure you’re not accidentally making your brand more vulnerable because of your own self-sabotaging actions.

  • marketing strategy
  • financial brands
  • Employer Brand
  • brand audit
  • brand equity
  • American Bankers Association Article

Read more …

Don't take the person out of personal service

20 20 vision for banks merging nowI don’t know whether it’s today’s consumer online habits or a lack of training. But I do know I don’t like it. “What’s the name?” the receptionist blankly asked me at an office this week. Ick. There seems to be an epidemic of taking the person out of personal service.

This is a danger for branders everywhere as they allow interactions to be transactional instead of relational. It's the customer experience badlands.

  • marketing strategy
  • Customer Service
  • Employee Training
  • customer experience
  • brand audit

Read more …

Are you heeding the millennial SOS?

20 20 vision for banks merging now

Nearly every bank says it wants to attract more millennial customers. Yet many bankers are going about it the old way—by making assumptions and generalizations about what this audience wants and needs. Millennials are 30 percent of the U.S. population today and the most diverse generation yet.

And while it’s fair to consider them “digital natives,” their current age range (29 to 45) spans currently several distinct life stages.

  • millennials
  • financial education
  • millennial money mindset
  • American Bankers Association Article

Read more …

20/20 Foresight for M&A Communications Planning

20 20 vision for banks merging now

During a merger, the glaringly obvious considerations include combining systems, core processing and policies. Yet bank leaders must also invest in the vital marketing, advertising and communications that keep customers and employees happy and loyal. Here’s a five-step approach to ensuring customers and employees see you in your best light during a merger.

Communicate from the inside out.

  • marketing strategy
  • Advisory Board
  • internal brand
  • mergers
  • American Bankers Association Article

Read more …

  1. You had me at hello: the rules for stellar CX
  2. What's happening in your bank lobby? Make the waiting game pay.
  3. Making Your Auto Loan Business Go the Distance
  4. Market your bank better: get out on the sidewalk

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BANKTASTIC
A division of MB Piland
Advertising & Marketing, LLC
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Topeka, KS 66612

p 785.232.4156
c 785.969.6203
martha@banktastic.com

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