We see a lot of banks using TrackIT for their ticketing system. It seems to be the standard in our footprint but I’d also say that it seems like other FIs don’t use it to its full potential either because it’s too complex or too overkill.
We are using OCSNG for Inventory / Asset managment with GLPI doing the Tickets. GLPI syncs with OCSNG so it easy to create tickets and link them to the correct machines. But it’s so much more powerful than that. If your interested I can go into more detail about what all we do with it. I should mention that they are both open source and were super easy to get up and running.
Thank you everyone for the input. TrackIT seems rather heavy. I may have to check out their Professional version with the web interface. I’m a sucker for open source software. Josh, do you know if GLPI intergrates with AD for users/technicians? It’d be nice to create a ticket and have a dropdown list of users in AD.
Chris yes you can use it with LDAP, although I haven’t tried that. You’ll have to make sure you compile PHP with LDAP which I didn’t do, and haven’t gotten back around to yet.
We are using Help Desk 6.5 from Expinion.net. The software allows you to generate a knowledge base for your organization and when users submit trouble tickets, it searches the knowledge base to see if there are any self help resources that match the ticket.
Mike T.
Our company uses Entellium for tickets. It seems a bit cumbersome in my opinion, so I try to avoid it when possible. ;)
Brad G.
We see a lot of banks using TrackIT for their ticketing system. It seems to be the standard in our footprint but I’d also say that it seems like other FIs don’t use it to its full potential either because it’s too complex or too overkill.
Josh C.
We are using OCSNG for Inventory / Asset managment with GLPI doing the Tickets. GLPI syncs with OCSNG so it easy to create tickets and link them to the correct machines. But it’s so much more powerful than that. If your interested I can go into more detail about what all we do with it. I should mention that they are both open source and were super easy to get up and running.
Chris M.
Thank you everyone for the input. TrackIT seems rather heavy. I may have to check out their Professional version with the web interface. I’m a sucker for open source software. Josh, do you know if GLPI intergrates with AD for users/technicians? It’d be nice to create a ticket and have a dropdown list of users in AD.
Josh C.
Chris yes you can use it with LDAP, although I haven’t tried that. You’ll have to make sure you compile PHP with LDAP which I didn’t do, and haven’t gotten back around to yet.
Klint O.
We are using Help Desk 6.5 from Expinion.net. The software allows you to generate a knowledge base for your organization and when users submit trouble tickets, it searches the knowledge base to see if there are any self help resources that match the ticket.
Matt F.
We also use TrackIT. Not a bad product.