A collection of links and resources to help you manage your money better during a recession

Customer loyalty can grow when banking sites provide better personalized service with planning tools, personalized dashboards, self-service options and other Rich Internet Applications. Sites with a great customer experience are the drivers behind organic cross-selling: selling more by providing personalized advice rather than pushing products.

This webinar gives practical examples that show how banks have increased customer retention & cross-selling by improving their websites and web applications.

Click here for more info & Registration >>

See also our question in the Q&A section

Pretty cool idea, probably too expensive for most insitutions though. But hey, innovation is innovation right?

http://thefinancialbrand.com/2008/11/24/robotic-safety-deposit-boxes/#comment-1126

Ron Shevlin details 3 different things that banks need to do to better their reputation with customers. Good read – check it out!

Washington, the political part, was back room discussions and deals, where Democrats and Republicans alike did real work, away from the glare of reporters and citizens. Transparency in the real political process? Not a chance.

Social technologies are changing that. Gartner colleagues noted the impact of social networks and networking in a very recent note Obama for America: Using Networks to Redefine Participatory Politics. That campaign had presence and visibility, well, everywhere.

Starting today, text BAL or BALANCE to MyMint (696-468) from any checkout line in America and we’ll send you the balances in all of the checking, savings and investment accounts you track in your Mint account. Just think of it, no more embarrassing “your credit card has been declined” moments.

Franklin Bank, S.S.B., Houston, Texas, was closed today by the Texas Department of Savings and Mortgage Lending, and the Federal Deposit Insurance Corporation (FDIC) was named receiver. To protect the depositors, the FDIC entered into a purchase and assumption agreement with Prosperity Bank, El Campo, Texas, to assume all of the deposits, including those that exceeded the insurance limit, of Franklin Bank.

We just published our first FABB Insight—reports based on what people search for and choose on FindABetterBank.com (FABB). You can sign-up to receive an email whenever we publish FABB Insights (no cost or obligation).

In this FABB Insight, we looked at searchers wanting “Student Accounts” included in their search results. Banks package no-frills checking accounts for students, but our research indicates students want accounts with lots of bells and whistles. For example, 62% of student searchers chose an interest-bearing checking account.

Please check it out.

Fidelity National Information Services (FIS) is to offer Obopay’s mobile person-to-person payment service to FIS’s roughly 1700 bank customers, the pair announced at BAI’s Retail Delivery show. Jacksonville, Fla.-based FIS is starting to sign up interested banks, Kishore Bayyapureddy, senior vice president of FIS told BS&T.

Data Security Compliance Requirements Aligned Across Visa Regions

San Francisco, CA, November 10, 2008

Visa Inc. (NYSE: V) today announced global mandates for compliance with the Payment Card Industry Data Security Standard (PCI DSS), creating a consistent framework for compliance among merchants, service providers and their agents.