A collection of links and resources to help you manage your money better during a recession

Customer loyalty can grow when banking sites provide better personalized service with planning tools, personalized dashboards, self-service options and other Rich Internet Applications. Sites with a great customer experience are the drivers behind organic cross-selling: selling more by providing personalized advice rather than pushing products.

This webinar gives practical examples that show how banks have increased customer retention & cross-selling by improving their websites and web applications.

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See also our question in the Q&A section

Pretty cool idea, probably too expensive for most insitutions though. But hey, innovation is innovation right?

http://thefinancialbrand.com/2008/11/24/robotic-safety-deposit-boxes/#comment-1126

Ron Shevlin details 3 different things that banks need to do to better their reputation with customers. Good read – check it out!

Washington, the political part, was back room discussions and deals, where Democrats and Republicans alike did real work, away from the glare of reporters and citizens. Transparency in the real political process? Not a chance.

Social technologies are changing that. Gartner colleagues noted the impact of social networks and networking in a very recent note Obama for America: Using Networks to Redefine Participatory Politics. That campaign had presence and visibility, well, everywhere.